IT Systems Administrator
Palm Beach Gardens, FL
Posted Jan. 27, 2026
Job Summary
In this hands-on, roll-up-your-sleeves position, the IT Systems Administrator will provide technical assistance and answer users questions by troubleshooting problems with computer hardware or software. This position will also play an integral role in SharePoint data/software management among other various software.
Role / Responsibilities
- Serve as the first point of contact fielding support calls, chats, emails, and/or other communications from users with inquiries regarding software/hardware, programming, connectivity, printing, and similar technical problems/concerns.
- Manage and support firewall systems to maintain network security and business continuity.
- Support administration of all Microsoft 365 programs to include SharePoint and Teams.
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software/hardware and/or following verbal instructions to identify and resolve issues.
- Travel to various sites across the east coast assisting in technical needs.
- Diagnose and resolve technical hardware and software issues related to current Windows OS, mobile devices (iOS), and network related issues.
- Create, update, and maintain database-style lists to track personnel, materials, equipment, schedules, and work progress; ensure data accuracy and provide reliable information to support daily operational decisions.
- Assist in department specific projects as a technical advisor.
- Perform hardware and software installations as necessary.
- Arrange services by software or hardware vendors to repair or replace defective products.
- Maintain knowledge of technological innovations and trends.
- Provide recommendations on company application purchases.
- Provide on-the-job training to new and existing department staff members.
- Work one-on-one with staff on application projects.
- Conduct computer orientation for new employees upon hire.
- Perform all other duties as assigned.
Experience / Skills Required
- Bachelor’s degree in computer science or related field, or equivalent experience required.
- Three or more years of experience in customer technical support.
- Professional level experience with Microsoft Office Suite including SharePoint and Teams.
- Knowledge of PowerApps development preferred.
- Excellent oral and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Ability to exercise sound judgement and decision-making skills.
- Ability to uphold the highest degree of integrity and confidentiality.
- Proven organizational skills and attention to detail.
- Effective time management skills and ability to prioritize among competing responsibilities.
- Ability to work independently and in teams.
- Ability to travel locally, and out-of-state, as business needs dictate.
- Superior understanding of computer hardware and software systems.
- Excellent knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Working knowledge of office automation products and computer peripherals such as printers and scanners.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
Experience / Skills Desired
- Microsoft Certified Professional designation.
- CompTIA A+, Security+, and/or Network+ certifications are highly preferred.
Physical Demands / Work Environment
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Duties are subject to change according to the goals and requirements of the company.